Customer Success Manager

Please make sure to read everything before submitting an application

Join ArboStar — Revolutionize Tree, Lawn, and Landscape Care with Us!

ArboStar is the leading all-in-one business management platform, meticulously crafted by arborists for arborists, and now also designed for lawn care, landscaping professionals. Since 2013, we’ve been empowering companies in these industries to streamline operations, reduce costs, and boost profits. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring a seamless workflow and exceptional customer satisfaction.

At ArboStar, we pride ourselves on fostering a dynamic and supportive work environment. We value creativity, collaboration, and dedication to excellence. Join our team and help us transform the tree, lawn, and landscape care industries with cutting-edge technology and outstanding service.

Key Responsibilities:

• Account Management: Build and maintain strong relationships with customers, acting as their primary point of contact for all things related to ArboStar;
• Customer Advocacy: Act as the voice of the customer internally, providing feedback to our product and development teams to improve the platform and address customer needs;
• Customer Retention: Proactively monitor customer health, addressing issues before they become problems, and work to improve customer satisfaction and retention rates continuously;
• Upselling & Cross-selling: Identify opportunities to expand customer use of ArboStar’s services, driving upsell and cross-sell opportunities to meet customer needs and business goals;
• Customer Support: Collaborate with the support team to ensure customer issues are resolved quickly and efficiently, escalating cases when necessary;
• Data-Driven Insights: Analyze customer data to identify trends and areas for improvement, leveraging insights to inform strategies for customer success.

Qualifications:

• Experience: 5+ years of experience in Customer Success
• SaaS Expertise: Proven experience working with SaaS products, with a deep understanding of SaaS business models and customer lifecycles;
• Customer-Centric Mindset: Strong commitment to understanding customer needs and providing exceptional service;
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms;
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to quickly identify and address customer issues;
• Technical Aptitude: Ability to quickly learn and understand new software products, with the capability to train others;
• Team Collaboration: Ability to work collaboratively with cross-functional teams, including sales, support, and product development;
• Proactive Attitude: Self-motivated, able to take initiative and work independently in a fast-paced environment.
• Willingness to work within the Canadian time zone

Salary: Up to $2500 USD

For interested candidates – submit your updated CV