General IT Support Specialist

Position Overview: Proactive and reliable General IT Support Specialist to provide day-to-day technical support, user administration, and system management across multiple business platforms. The ideal candidate will have experience managing user accounts, permissions, software licensing, troubleshooting technical issues, and supporting internal employees to ensure smooth business operations.

Job Title: General IT Support Specialist

Key Responsibilities

Microsoft 365

• Create and manage user accounts.
• Manage mailboxes and email settings.
• Assign and manage Microsoft licenses.
• Provide user administration and access management.

Dropbox

• Create and manage user accounts.
• Manage user access, permissions, and shared folders.
• Assign and manage software licenses.

Monday.com

• Manage employee onboarding and offboarding boards.
• Track onboarding and offboarding tasks.
• Ensure workflow updates are completed accurately.

Zoho Desk

• Manage incoming IT support tickets.
• Track, troubleshoot, and resolve IT requests.
• Escalate complex issues when necessary.
• Maintain accurate documentation of support cases.

Shopify (Nice to Have)

• Familiarity with Shopify is a plus but not required.
• Assist with basic user support or platform-related issues if needed.

General IT Support

• Provide technical support to internal users via chat, email, phone, or remote desktop.
• Troubleshoot software, hardware, account access, and application issues.
• Manage user provisioning, permissions, and software access.
• Support employee onboarding and offboarding activities.
• Maintain documentation of IT procedures and issue resolutions.
• Collaborate with internal teams to ensure efficient IT operations.

Qualifications

• At least 2 years of experience in an IT Support, Help Desk, or Technical Support role.
• Hands-on experience with Microsoft 365 administration, including user accounts, mailboxes, and licensing.
• Experience managing user access and permissions in cloud-based platforms.
• Familiarity with Dropbox, Monday.com, and Zoho Desk (or similar ticketing systems).
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal English communication.
• Ability to prioritize multiple tasks and work independently.
• Highly organized with strong attention to detail.