Operations Coordinator

All Round Education Academy, a leading education center in Hong Kong specializing in providing top-tier tuition to international school students, is expanding its operations team. We are seeking two Operations Coordinators to join our remote team, working closely with the directors at the company. This is a unique opportunity to contribute to a dynamic and innovative educational environment.

Responsibilities

• Categorize messages: Review all incoming messages on whatsapp web and categorize them for effective handling by the team (e.g., rescheduling requests, new subject additions, new parent/student inquiries).
• Urgent messages: Address urgent matters such as Zoom links, classroom locations, and missing students.
• Serve as the primary point of contact for all WhatsApp inquiries from our clients (parents/students) regarding class schedules, changes, and any other related queries.
• Respond promptly and professionally to all WhatsApp messages, ensuring that no details are missed and providing accurate information to clients.
• Proactively reach out to students who are missing from their scheduled classes, inquire about their absence, and coordinate make-up classes as needed.
• Maintain a high level of attention to detail when reviewing WhatsApp messages and calendar entries to ensure accurate information is conveyed to clients and proper actions are taken.
• Payment slips received: Manage the processing of payment slips.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Previous experience in operations or administrative roles is advantageous.
• Strong organizational and communication skills.
• Tech-savvy with proficiency in messaging platforms and virtual collaboration tools.

Requirements

• Fluent in English.
• Access to an excellent internet connection.
• Extremely detail-oriented and organized (this is a must!)
• Google Suite Savvy
• Excellent customer service skills
• MacBook for work.
• Whatsapp web familiarity

Pay and Benefits

• Salary: 50,000 PHP per month + Discretionary Bonus of up to 10,000 PHP per month
• Working Hours: 10:00 am – 2:00 pm and 4:00 pm – 9:00 pm on 4 weekdays, and 9:00 am – 6:00 pm on Saturdays each week.
• Lunch Break on Saturdays: The 1-hour lunch break on Saturdays will be taken at the work desk to ensure responsiveness to urgent messages and missing student matters.
• Leaves: 25 leaves per year + December 25th and January 1st off annually.

If you are a detail-oriented, organized individual with excellent communication skills, we invite you to apply. Please send your resume, cover letter, and availability to start. Shortlisted candidates will be contacted for interviews.