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Remote Reporting Analyst

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JOB RESPONSIBILITIES:
I. Data Analysis and Management
· Assist with collection of data from industry sources
· Process and validate data across spreadsheets and CRM
· Ensure data is accurate and up to date

II. Reporting
· Develop and maintain spreadsheets for various reports
· Maintain various CRM dashboards including data validation and accuracy checks
· Ad-hoc customer reporting assignments using our platform

III. CRM Performance
· Assisting with CRM analysis
· Generating reports based on CRM data
· CRM data validation
· CRM article and knowledgebase validation

IV. Communication with teammates in US and local office
· Chat via Slack, phone or Zoom meetings

V. Other
· General administration tasks related to reporting and data
· Basic software testing of the platform
· Research

 

BASIC REQUIREMENTS:

1. High level of English proficiency
· Fluent in verbal and written
· Strong reading comprehension
2. Long term commitment (2+ years desired)
3. Must be able to work during US Office hours
4. High level of proficiency with Microsoft Excel, Google Sheets, Apple Numbers, or other similar spreadsheet software
5. Experience with a CRM (Hubspot, Salesforce, Zoho, etc…) preferred and advantageous
6. Must have the ability to:
· Multi-task, prioritize and manage time effectively
· Report information accurately
· Take feedback and implement changes rapidly
· Think critically about tasks to execute independently and to recommend improvements
· Build their own tools and processes to increase efficiency
· Hold self-accountable, identify own errors, and require minimal supervision
7. Customer service experience not required but preferable

 

OTHER REQUIREMENTS:

1. Reliable and fast internet connection for VOIP calls and screen-sharing
2. Environment free from distracting sounds
3. Minimal to no power outage in the area
4. Power and internet back up in case of power interruptions

 

TRAINING:

· Training is ongoing, constantly developing knowledge of our systems, processes, and product
· Initial training and the trial period is paid and lasts 1 month
· Training as required for new software and platforms that we introduce to our workflow

 

SOFTWARE EXPERIENCE (Preferred):

· Hubspot
· Other CRMs
· RingCentral/Skype/Zoom
· Google Apps (Gmail, Calendar, Docs, Sheets, Slides, Forms)
· Microsoft Excel
· Sendgrid
· Slack

Job Type/Location: Full-time (home-based)

Work Hours and Schedule:

* 9:00AM – 6:00PM PT (1:00AM – 10:00 AM PHT)

 

NOTE: The work shift includes your break time. You have the option to take an hour or 30 minutes for your break.

 

Work Duration: Monday to Friday (No Weekends)

Rate or Salary Range: (Hourly Rate) starting at USD$4.50 (will depend on experience level)

 

Interested applicants, please send your updated resume together with a link to your recent internet speed test.

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