Seasoned Guest Relations Specialist

Job Summary:

We are in search of a highly adept and seasoned Guest Relations Specialist to join our dynamic team. The ideal candidate will possess a robust background in guest relations, customer service, and a proven track record in expanding our short-term rental property portfolio. The primary focus of this role is to elevate guest satisfaction, cultivate positive relationships with property owners, and strategically grow our property listings.

Key Responsibilities:

Guest Relations:

• Deliver outstanding customer service to ensure guests’ needs are met throughout their stay.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Devise strategies to enhance the overall guest experience.

Property Acquisition:

• Identify and pursue new opportunities for acquiring properties for short-term rentals.
• Cultivate relationships with property owners, real estate agents, and other stakeholders.
• Negotiate and secure favorable agreements with property owners.

Portfolio Management:

• Collaborate with property owners to establish and uphold high-quality standards for their listings.
• Monitor property performance and implement improvement strategies.
• Work closely with the operations team to ensure smooth property onboarding.

Market Analysis:

• Stay abreast of industry trends, market demands, and competitor activities.
• Conduct market analysis to pinpoint potential growth areas and target demographics.

Communication and Collaboration:

• Cultivate positive relationships with internal teams, including operations, marketing, and finance.
• Maintain regular communication with property owners, providing updates on occupancy, pricing, and guest feedback.

Qualifications:

• Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum of 5 years’ experience in guest relations and short-term rental property management.
• Demonstrated success in acquiring new properties and negotiating agreements.
• Exceptional communication and interpersonal skills.
• Knowledge of the short-term rental market and awareness of industry trends.
• Analytical skills for data analysis and strategic decision-making.
• Strong customer service orientation.

Rate Starts at $8 per hour

Working Hours: 40 hours

US Timezone

Please send your resume and cover letter.