Virtual Nurse – Intake Coordinator

We are hiring a Virtual RN – Intake Coordinator!

Key Responsibilities

• Conduct comprehensive intake assessments for new patients/residents via phone or video conferencing.
• Gather medical history, current health status, and care needs to determine eligibility and appropriate level of care.
• Develop individualized care plans in collaboration with healthcare providers, patients, and their families.
• Ensure that care plans meet the specific needs of each patient and comply with regulatory standards.
• Serve as the primary point of contact for new admissions, providing information and support to patients, families, and referral sources
• Coordinate with healthcare providers, social workers, and other team members to facilitate a smooth admission process.
• Maintain accurate and up-to-date electronic health records for all new admissions.
• Ensure all documentation is completed promptly and meets regulatory and organizational standards.
• Ensure all intake processes comply with relevant healthcare regulations, including HIPAA, and assisted living standards.
• Stay informed about changes in regulations and update procedures as necessary.
• Provide education and resources to patients and families about the assisted living facility’s services, policies, and procedures.
• Offer guidance on available financial resources and assist with completing necessary paperwork.
• Monitor and evaluate the intake process to ensure high-quality care and service delivery.
• Conduct follow-up calls or virtual check-ins with newly admitted patients to ensure their needs are being met and to address any concerns.
• Coordinate ongoing care and services as needed to ensure continuity of care.

Qualifications

• Must be a licensed Registered Nurse in the Philippines, with a robust background in assisted living, medication administration, and healthcare technology.
• Demonstrated experience in EMAR software, particularly Chartmed, with the ability to identify, troubleshoot, and resolve discrepancies in medication management records.
• Previous experience in intake roles, managing patient admissions, assessments, and coordinating care plans.
• Proficient in conducting clinical assessments and evaluating patient needs to determine appropriate care levels.
• Strong verbal and written communication skills for interacting with patients, families, healthcare providers, and team members. Proficiency in telehealth communication tools is essential.
• Proficient in technology, with a strong aptitude for learning and utilizing new platforms such as Trainual, Google Meet, and Zoom for training and communication purposes.
• Strong organizational and problem-solving skills, with a keen eye for detail and the ability to manage multiple tasks efficiently.
• Flexible schedule availability to accommodate different time zones, primarily aligned with California business hours, and to respond to urgent care concerns promptly.