Adrian Panoncillon

About the Candidate

Adrian Panoncillon is a dynamic professional with over three years of experience in the BPO industry, known for his strong communication, problem-solving, and customer relations skills. He has extensive experience in managing American clientele, offering tailored support to meet their needs, and consistently exceeding key performance metrics. Adrian has proven expertise in sales, having excelled in upselling mobile plans and additional services during his role at Qualfon, where he played a vital part in driving company growth and maintaining high customer satisfaction rates.

In his most recent role as a Healthcare Representative at UHG Dental (TTEC Dumaguete), Adrian managed patient inquiries, processed insurance claims, and coordinated with healthcare providers. His outstanding performance led to his promotion to a trainer within six months. Adrian’s tech-savvy nature allows him to navigate CRM tools such as Salesforce and Zendesk effortlessly, ensuring smooth client interactions and optimized workflows.

Apart from his BPO experience, Adrian also excels in content creation and social media management. He currently manages the Facebook page for BisDak Café & Snacks, creating engaging content, developing a data-driven strategy, and boosting the café’s online presence and customer engagement. He’s also proficient in MS Office tools (Word, Excel, PowerPoint), using them to enhance productivity and precision in data analysis, reporting, and presentations.

Adrian holds a Bachelor of Science in Mechanical Engineering from NORSU Dumaguete, where he earned a place on the Dean’s List with a GPA of 1.89. He also graduated high school with a GPA of 91%, receiving awards such as Best in Communication and Mr. Congeniality for his leadership and interpersonal skills. Adrian’s blend of technical proficiency, sales acumen, and customer-centric approach makes him a versatile asset in any fast-paced, technology-driven environment.