About the Candidate

AIVY MAE A. DOROTEO

Highly organized and detail-oriented professional with experience in administrative support, scheduling, email and calendar management, and social media management. Skilled in using productivity tools to streamline workflows, improve efficiency, and deliver excellent support to clients. Reliable, adaptable, and committed to helping businesses run smoothly by taking care of day-to-day tasks.

CONTACT
[email protected]
+63935-112-0878

EDUCATION
Tagoloan Community College ( 2017 – 2021 ) | Bachelor of Elementary Education

SKILLS

• Microsoft Office Proficient
• Google Workspace Proficient
• Social Media Strategy & Management (Facebook, Instagram, TikTok)
• Digital communication and email support
• Time-management and multitasking
• Email & Calendar Management (Google Workspace, Outlook)
• Data Entry & File Organization
• Online Research & Reporting

EXPERIENCE

Personal Virtual Assistant

• Use Google Voice to handle calls on behalf of the client, maintaining professionalism and confidentiality.
• Keep track of scheduled appointments in the client’s calendar, setting reminders and ensuring there are no conflicts.
• Manage client’s email and take action on her behalf.
• Manage the client’s Facebook account to create and publish job hiring posts for open roles and maintain confidentiality while managing job-related content on the client’s personal
  account.

Store Head (November 2024 – September 2025)

• Managed day-to-day store operations, including scheduling, inventory, and staff supervision.
• Maintained accurate sales, expense, and inventory records for reporting and analysis.
• Handled administrative tasks such as preparing reports, filing documents, and managing correspondence.
• Ensured excellent customer service, resolving issues quickly and professionally.

Customer Service Representative (October 2023 – November 2024)

• Handled inbound calls and emails, resolving customer inquiries and complaints efficiently.
• Processed account updates, billing and order requests with high accuracy.
• Met and exceeded KPIs such as response time, resolution rate and call quality.
• Collaborated with team members and supervisor tomimprove customer experience.

Social Media Manager (January 2022 – September 2023)

• Managed official social media business accounts, creating and scheduling engaging content.
• Planned and executed social media and campaigns that boosted product sales and brand visibility.
• Creating engaging content for posting using Canva and Capcut.
• Responded to messages, comments, and inquiries to maintain strong community relationships.

ADDITIONAL INFORMATION

• Tech-savvy
• Flexible schedule and comfortable in working remotely