Alaine

About the Candidate

ALAINE B. LEONG

Sunshine Valley Subdivision, Brgy.Estefania

Bacolod City, Negros Occidental

[email protected]

09159120455

 

 

PERSONAL DATA:

Date of Birth: May 30, 1991

Sex: Male

Status: Single

 

EDUCATION:

Vocational ABI e-Tech

(June 2012-March 2014)

Visual Graphics and Design NCIII

 

Secondary Education

St. John’s Institute

(June 2004-March 2008)

Elementary Education St. John’s Institute

(June 1998-March 2004)

 

 

 

 

 

 

 

 

EXPERIENCES:

·         Customer Care Representative for Comcast at Transcom Worldwide Bacolod (May 2015- May 2016)

*Responsibilities

Answering customer billing inquiries and promo availability.

Explaining current balances and disputes.

Minor troubleshooting.

·         Technical Support Tier 2 for Comcast at Convergy’s Bacolod(May 2017- Oct 2018)

*Responsibilities

Outbound and Inbound calls.

Followups on technical issues that were left unsolved.

Advance technical troubleshooting for Cable,Internet and Phone services.

Advance technical troubleshooting for Emails and password reset.

·         Customer Sales Representative for Flowers.com at IQOR Bacolod – Seasonal (Nov 2018-April 2019)

*Responsibilities

Assisting customer flower purchases thru the company website.

Collecting customer information and delivery address making sure the product gets to the right location.

Processing payments.

·         Loan Originator at ARB CALL FACILITIES (July 2019- March 2020)

*Responsibilities

Administering applicants to go thru a step by step process to see if they qualify for a loan

·         Appointment Setter for Lubaphtel (Jan 2021- June 2022)

*Responsibilities

Contact potential customers via outbound call and go thru a step by step process to meet their level of interest in a professional manner.

Scheduling an appointment to sales team for real time disclosure.

·         Virtual Assistant as Dispatch for Truguard Security Services (Sept 2022- Dec 2023)

*Responsibilities

Monitoring Security Officer’s activities in a hourly basis and log it to Google Sheets

Checking schedules using the company’s scheduling apps and tracking tools.

Communicate via calls and text with our Officers and Clients.