Aliah Claire r

About the Candidate

PROFESSIONAL SUMMARY

I am a highly organized, systems-proficient, and detail-obsessed General Virtual Assistant combining an analytical BS in Mechanical Engineering background with over 4 years of diverse experience in administrative support, customer relations, and data management. I have a proven track record of managing concurrent digital communication queues, maintaining flawless database hygiene within enterprise CRMs, and handling sensitive financial and operational records with 100% precision. As a proactive problem-solver and fast learner, I excel at adjusting to changing workflows, organizing chaotic data, and executing daily administrative tasks independently with minimal supervision.

CORE COMPETENCIES

Administrative & Executive Support: Email management, calendar scheduling, digital record keeping, file organization, and comprehensive data documentation.

Customer Support & Client Relations: Multi-channel communication (chat, email, text), case tracking, managing property/travel portfolios, and resolving client inquiries with exceptional care.

Data Management & Quality Assurance: High-speed data entry, detailed information verification, cross-checking compliance documentation, and multi-channel interaction auditing.

Financial Tracking & Operations: Statement of account (SOA) reconciliation, tracking invoices, budget monitoring, and managing sensitive cyclical distributions.

Digital Toolkit & Tools: Google Workspace, Microsoft Office 365 (Advanced Excel), CRM networks (Salesforce, Guesty), LevelAI, Wix, and rapid adaptation to proprietary software.

PROFESSIONAL EXPERIENCE

PAYROLL AND BENEFITS ADVISOR | Lizardbear Tasking INC.

Jan 2026 – Present

Meticulous Data Administration: I directly input, update, and manage sensitive cyclical records with 100% data entry accuracy and absolute confidentiality.

Financial Statement Auditing: I perform rigorous, detailed audits and reconciliations of complex statements of account to immediately isolate and correct operational discrepancies.

Reporting Visibility: I maximize Microsoft 365 and internal systems to maintain organized documentation, supporting team compliance and data tracking.

CUSTOMER SUPPORT SPECIALIST / QA ANALYST (Vrbo Portfolio) | Sutherland

Jan 2025 – Dec 2025

Database & Calendar Hygiene: I independently managed active platform databases, real-time account calendars, and listing assets for global enterprise accounts.

CRM Logging & Case Management: I utilized corporate case-tracking networks to systematically log multi-channel client communications, keeping a transparent history of all accounts.

Quality Auditing: I analyzed digital documentation and customer evidence proofs to process and resolve complex account modifications based on compliance guidelines.

FREELANCE VA / OPERATIONAL SUPPORT | Remote

Jan 2022 – Dec 2024

Property Portfolio Management: I systematically inputted, organized, and tracked financial data, budget folders, rent collections, and vendor invoice processing for a multi-unit property portfolio.

Inbox & Queue Handling: I independently managed a heavy client communication queue, concurrently handling 6–8 active text and email interactions simultaneously with zero drop-off in data accuracy.

Performance Metric Tracking: I logged and monitored personal operational performance metrics daily to evaluate system engagement and refine my workflow.

LOGISTICS ASSOCIATE I | IBEX

Apr 2024 – Jul 2024

Time-Critical Documentation: I organized, tracked, and managed strict, time-sensitive documentation regarding international shipping customs regulations and freight tracking.

Data Logging Systems: I maximized proprietary software tools to update shipment statuses and log granular case resolution histories.

CUSTOMER SERVICE ASSOCIATE (Agoda Portfolio) | IGT Solutions Inc

May 2022 – Feb 2023

Rapid QA Promotion: Based on my strong data integrity, strict adherence to quality standards, and high attention to detail, I earned a promotion to Quality Assurance Analyst post-regularization.

Communication Analytics: I monitored and audited multi-channel communication logs (chat, email, text) to surface administrative gaps and ensure service consistency.