Alpy Carlos Bullo

About the Candidate

Professional Summary
A dedicated and adaptable professional with nearly 7 years of experience in customer service, specializing in billing and insurance support. Proven ability to ensure accuracy, efficiency, and a positive customer experience throughout their healthcare journey. Committed to continuous improvement and providing comprehensive solutions to meet customer needs.

• Customer Service Representative
  Multitude Global Services Corp
  03/2023 – Present
  4F, The Arellano Square, 9-2N Escario, Tojong Street, Cebu City
  Provide comprehensive assistance to customers with services including credit card bill settlement, application status updates, banking application navigation, inter-bank transfers, bank statement issuance, and prompt responses to inquiries.
• Customer Experience Analyst
  Sitel Philippines
  03/2020 – 03/2023
  Synergis IT Center, F. Cabahug St, Cebu City, 6000
  Assisted customers in setting up devices such as Google Home Speakers, Google Wifi devices, and Chromecast, guiding them through the Google Home App and smart home setup.
  Transitioned from a Technical Support Representative to a Customer Experience Analyst, focusing on gathering customer satisfaction data, conducting surveys, and preparing comprehensive reports for the management team.
• Billing Specialist
  iPloy Staffing Solutions Inc.
  10/2018 – 02/2020
  9th Floor, Ayala Center Cebu Tower, Cebu City, Cebu
  Specialized in assisting patients with bill payments for medical equipment and ensuring their insurance information is up to date, providing ongoing support throughout their healthcare journey.
• Payroll Specialist
  Convergys
  08/2016 – 05/2017
  6th Floor, i1 Building, Asiatown IT Park, Barangay Apas, Cebu City
  Assisted small business owners in navigating their Intuit Online Payroll accounts, ensuring seamless employee payments, tax filings, and technical support.
• Telemarketer
  Techno Touch Call Center Inc.
  12/2015 – 06/2016
  Toledo City, Philippines
  Made cold calls to customers, offering them opportunities to upgrade their security systems.Key Skills
  Medical Equipment Billing
  Insurance Verification & Updates
  Customer Service Excellence
  Problem-Solving & Issue Resolution
  Data Accuracy & Attention to Detail
  Time Management & Efficiency