Amadeus Isaac Dumlao

• Managed end-to-end operations for a DTC ecommerce company specializing in customized canvases.
• Developed and implemented streamlined processes to optimize order fulfillment and shipping efficiency.
• Collaborated with cross-functional teams to improve customer experience and increase customer satisfaction.
• Implemented quality control measures to maintain high product standards and minimize returns.
• Monitored and analyzed key operational metrics to identify areas for improvement and drive performance.
• Built and maintained strong relationships with suppliers and logistics partners to ensure timely deliveries.
• Managed customer inquiries and concerns, providing prompt and satisfactory solutions.
• Implemented cost-saving strategies and negotiated favorable terms with vendors to improve profitability.
• Implemented and utilized technology tools to automate processes and improve operational efficiency.

• Collaborated with hiring managers to create job descriptions that accurately reflected the roles and responsibilities of each position.
• Developed an effective interviewing strategy to identify the best candidates for each role.
• Created a comprehensive set of recruitment policies and procedures to ensure a standardized and compliant recruitment process.
• Developed and implemented a comprehensive recruitment strategy that increased applicant quality by 50%.
• Utilized recruitment marketing tactics to increase applicant numbers and drive candidate engagement.
• Managed recruitment and applicant database to provide more detailed candidate information for interviewers and evaluators.

• Created and maintained a talent pipeline by sourcing and recruiting qualified candidates.
• Conducted interviews to assess candidates’ skills, qualifications, and experience.
• Negotiated and finalized offers with candidates and hiring managers.
• Organized and facilitated virtual job fairs to increase visibility.
• Built and maintained relationships with key stakeholders to ensure a successful recruitment process.
• Developed job descriptions that accurately depicted the roles and responsibilities of each position.
• Collaborated with cross-functional teams to ensure a smooth onboarding process.
• Used data-driven metrics to analyze and improve the effectiveness of the recruitment process.

• Led and managed day-to-day operations, overseeing all functional areas of the design and graphics agency.
• Developed and implemented strategic plans to drive growth, improve operational efficiency, and enhance profitability.
• Directed and coordinated project management activities, ensuring on-time delivery and client satisfaction.
• Implement and optimized operational processes to streamline workflows and enhance productivity.
• Oversaw resource allocation, including staffing, equipment, and software, to meet project demands effectively.
• Collaborated with the creative team to ensure high-quality design output aligned with the client objectives.
• Implemented performance metrics and KPIs to ensure operational performance and drive continuous development.
• Ensured compliance with industry standards and best practices, staying up-to-date with design trends and technologies.

• Online ESL Teacher (Beginner to Advanced Students)
• Knowledgeable in TOEFL and IELTS
• Student Evaluation (gauging and evaluating student performance)
• Business level English Instructor for adult Chinese and Korean students