About the Candidate
A dynamic, team spirited and results driven IT professional with a
good resolve in handling technical problems. A firm believer that
knowledge can be gained and shared with the right attitude such as
going beyond one’s comfort zone to learn new things.
Education
Experience
Started with the NetSuite ERP Admin support team, moved up to NetSuite Retail in support of the NetSuite Point-of-Sale product (NSPOS) product and it’s supporting applications such as SQL servers and AWS server issues in a network setting. Last posting is with Advanced Customer Support under the function of a service delivery manager and customer advocate that utilizes Agile methodology with ad-hoc teams. Responsible for the delivery of time-bound quality output and resolutions to customer requirements in relation to NetSuite ERP products.
Worked for a banking software company under a technical Support role for Misys products that utilizes for both call and email case methodology. Worked with AS400 servers, virtual machines, other supporting applications such as SQL servers and network related issues.
Worked for a Security software company under a Tech support role for consumer and SMB products. Involving for Antivirus software support, computer malware investigations, network troubleshooting and issue resolution. Case escalations as an L2 support for the consumer product line (2008-2011).
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