ANETWENCY LABAN

About the Candidate

Anetwency Laban
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e / V A
Experience Customer Service with 2 years of experience in BPO centers. Excellent reputation for
resolving problems, improving customer satisfaction, and driving overall operational improvements.

Experience
Maintaining a positive, empathetic, and professional attitude toward customers at all
times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Taking inbound and outbound calls
Constantly updating company’s tracker and data base
Processing payment and issuing Invoice Tax Receipt and certificates
Sending email to resolve customer’s inquiries and issues
Resolving customer’s issue via chat and outbound calling platform
Contacting Merchants and Delivery riders about the Order Status