Angelica Lacuna

About the Candidate

My professional journey has been enriched by valuable experiences in some of the largest Business Process Outsourcing (BPO) companies here in the Philippines. These roles allowed me to develop a strong skill set in administration and customer service. I have honed my abilities to handle various administrative tasks efficiently while delivering exceptional customer support.

Following my time in the BPO industry, I worked as a virtual assistant in a real estate virtual company. This experience further expanded my knowledge and expertise in administrative work. I have successfully managed tasks, such as organizing schedules, coordinating appointments, and handling documentation, with great attention to detail and professionalism.

TECHNICAL SKILLS
Email management
Portfolio and Portal Management
Marketing and Advertising
Database Management
DotLoop & DocuSign
Appointment setting
Project management
Arrears management
Tenancy application processing
Data entry
SmartPlans
Making of fliers and graphics
Use of Calendly and Calendarwiz
Use of Canva
Social Media Management
WORK EXPERIENCE
VIRTUAL ASSISTANT
As an Executive Assistant, I’ve supported high-level executives across various industries, managing complex calendars, coordinating international travel, and maintaining confidentiality. I excel in organizing board meetings, preparing reports, and streamlining administrative processes.

In addition to my administrative skills, I bring critical thinking and excellent communication to analyze situations, interact effectively, and troubleshoot technical issues. My creativity shines in creating visually appealing marketing materials.

Dedicated and experienced in Social Media Management, I’ve accumulated 7 years of expertise in platforms like Facebook, Instagram, LinkedIn, and RateMyAgent. I’ve developed and implemented effective strategies, generated market insights, and collaborated with clients to maximize their online reach.

In Real Estate, I efficiently manage email accounts, prioritize confidential information, and maintain organized communication systems. I’ve also worked as an Inside Sales Assistant with a focus on optimizing sales processes, engaging with leads, and providing outstanding support to sales teams. Adept at utilizing technology and communication tools to streamline workflows and contribute to overall sales success.

My skills include proficiency in social media management, Realgate platform, CRM systems, email management, and a strong success rate in lead conversion. I’m seeking a challenging role to leverage my expertise in social media and real estate to contribute to organizational success.

Inside Sales Agent
Supported lead generation efforts through proactive outreach and follow-up.
Managed and updated CRM systems, ensuring accurate and up-to-date lead information.
Engaged with leads to provide information, answer inquiries, and nurture relationships.
Accumulated 4 years of extensive experience in converting leads into appointments.
Collaborated with the sales team to coordinate follow-up actions and drive conversions.
Conducted data entry, maintaining accurate records of sales interactions and outcomes.
Assisted in the preparation of sales presentations and proposals.
Social Media Manager
Accumulated 7 years of extensive experience in managing various social media platforms, including Instagram, Facebook, LinkedIn, and RateMyAgent, for personal and professional projects.
Developed and implemented effective social media strategies to engage audiences and enhance brand visibility.
Generated content that conveyed market insights and updates, contributing to an active online presence.
Conducted trend analysis and utilized analytics tools to measure the success of social media campaigns.
Collaborated with clients to maximize their online reach and market visibility.
Real Estate Specialist
Managed email accounts, primarily using Gmail, organizing incoming emails into distinct categories.
Prioritized and summarized emails containing confidential information, ensuring timely responses.
Maintained an organized and efficient email communication system.