Angelica Acdal

About the Candidate

Customer Support Specialist with 7 years of BPO experience, including 3 years of remote work supporting U.S. clients. Experienced in healthcare patient support, appointment coordination, membership and medication subscription inquiries, billing concerns, order management, and patient follow-ups. Skilled in handling high-volume calls, email, live chat, and SMS while maintaining accurate records and protecting confidential patient information. A reliable, organized, and adaptable professional who communicates with empathy, resolves concerns efficiently, and works collaboratively with internal teams to provide a positive patient experience.

Relevant Experience

Patient Care Coordinator | Zealthy | July 2023 – August 2026

• Assisted patients through phone, SMS, live chat, and email regarding memberships, medication subscriptions, billing, orders, and account concerns.
• Supported appointment scheduling, rescheduling, and follow-ups while keeping patient information and communication notes accurate and up to date.
• Coordinated with internal teams to address patient concerns, escalate unresolved issues, and provide timely updates.
• Maintained patient confidentiality and delivered clear, empathetic, and professional support throughout the patient experience.