Annabelle Dalangin

About the Candidate

Annabelle Dalangin
Virtual Assistant

Results-driven professional with a diverse background in industries such as Insurance, Finance, Retail, Customer Service, and Logistics. Proven track record of exceeding expectations through effective communication, problem-solving, and outstanding customer service.
Skilled in managing high-volume calls, inquiries, and cross-team coordination.
Proficient in data entry, reconciliation, and utilizing various software tools.
Adaptable and quick to learn new technologies. Seeking opportunities to contribute expertise and drive success in a dynamic organization.

VIRTUAL ASSISTANT – SCHEDULING COORDINATOR
EnviroTech Group Inc. | December 2022- May 2023
Managed inbound/outbound calls, inquiries, and coordinated with teams.
Handled objections, converting leads into appointments.
Efficiently managed emails and maintained accurate data entry.
Conducted bank account reconciliation using QuickBooks.

VIRTUAL ASSISTANT – INSURANCE QUOTE SPECIALIST
Insure First Insurance Agency | 2016- March 2022
Efficiently handled insurance sales and customer service calls.
Prepared comprehensive quotes for Home, Auto, Umbrella, Flood, Earthquake, Landlord, Condo, and Renters Insurance.
Utilized strategic probing questions to gather qualifying details in a natural, conversational style.
Presented insurance information and coverages with confidence and expertise.
Analyzed quote results and scenarios with critical thinking and precision.
Responded promptly and accurately to customer inquiries and quote requests.

RETAIL COLLECTIONS ASSOCIATE
ANZ Bank Global Services| 2014-2016
Managed collections calls regarding overdue credit cards, employing effective negotiation techniques.
Prevented further bank losses by skillfully designing and implementing customized payment schemes.
Educated customers on future payment behavior, promoting financial responsibility.

CUSTOMER SERVICE ASSOCIATE
Dell International Services Phils. Inc. | 2013-2014
Resolved order status issues for missing, wrong, or damaged orders with efficiency and effectiveness.
Collaborated seamlessly with external vendors and internal departments for swift issue resolution.
Exceeded customer expectations by consistently delivering exceptional service.
Ensured customer satisfaction and actively sought feedback for continuous improvement.

LOGISTICS PLANNER
Advanced Health Media Global Services |2012-2013
Assisted pharmaceutical representatives in planning meetings with meticulous attention to detail.
Booked reservations at upscale restaurants and managed budgets with precision.
Aligned food provision within budgetary constraints and business rules set by the pharmaceutical company team.

CUSTOMER SERVICE REPRESENTATIVE
Convergys Philippines | 2008-2011
Skillfully identified customer needs and recommended the most appropriate products/services.
Demonstrated extensive knowledge of products, pricing, promotions, and procedures.
Addressed billing inquiries by providing clear and concise explanations of customer account components.
Consistently achieved and surpassed contractual sales goals and Key Performance Indicators, delivering outstanding service.