About the Candidate
With over seven years of experience in the Business Process Outsourcing (BPO) industry, I have skillfully managed various accounts, including sales, billing, technical support, and patient appointment scheduling. My dedication to this role stems from a sincere passion for assisting individuals in overcoming their daily challenges. In my previous position, I took great pride in delivering dedicated support to patients, ensuring that their concerns were addressed with the utmost care and efficiency, including the accurate scheduling of their appointments.
Experience
11/2022 - 04/2024
JCMC
Trainer/Patient Rep/Scheduler
Scheduling Patient’s Appointment, Training and guiding new hires with the process. monitoring KPI, Handling escalations
Skills
AdaptabilityClear and effective communicationCustomer ServiceITTeamworkTime Management
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