Aramae Cabanding

About the Candidate

With over 8 years of experience in the customer service and BPO industry, I have built my career on a simple principle: excellence is found in the details. My background is rooted in high-stakes environments—ranging from ad support and technical troubleshooting to Quality Assurance and interim team management.

I specialize in bridging the gap between complex business operations and exceptional user experiences. As a Quality Assurance Specialist, I have spent years honing the art of monitoring tone, accuracy, and compliance, ensuring that every interaction not only solves a problem but also builds trust. My experience as an Interim Team Manager taught me how to lead with empathy, optimize KPIs, and develop strategies that empower teams to perform at their peak.

Today, I am evolving those years of service-centric expertise into the world of AI Operations. I don’t just build AI because it’s new; I build it to solve the real-world friction I’ve witnessed throughout my career. I design and operate intelligent systems that move beyond prototypes and into production, focusing on AI automation that actually makes life easier for both teams and customers.

What I bring to the table:
– Service Excellence: 8+ years of expertise in customer support, ad troubleshooting, and B2B client relations.
– Quality Assurance & Leadership: A proven track record of developing quality scorecards, managing team performance, and ensuring compliance with regulatory standards (KYC, AML).
– Operational Intelligence: Building multi-agent AI systems and autonomous workflows designed to reduce manual processes and create measurable business impact.
– A “Quality-First” Mindset: Whether I am coaching a support agent or deploying an LLM-driven workflow, my focus remains on structure, scalability, and operational clarity.

I believe the future of business isn’t just about smarter models—it’s about smarter systems that respect the human element of service.

If you’re looking for a leader who understands the pulse of customer operations and the technical power of AI automation, let’s connect.