ARJENETH VARQUEZ

About the Candidate

-CUSTOMER SUPPORT VIRTUAL ASSISTANT (01/2023 – 05/2024)
LA Auto Spot, Hawthorne, CA

Managed phone calls on reservations and vehicle concerns
Handled checkouts, guest photos, and claims filing
Coordinated vehicle swaps

-CUSTOMER SERVICE REPRESENTATIVE (07/2019 – 02/2021)
Awesome OS Inc., Davao City, Philippines

Addressed order issues and processed refunds, reshipments, and credits
Assisted with product inquiries
Consistently met quality assurance targets

-CUSTOMER SERVICE REPRESENTATIVE (BILLING & SALES) (11/2018 – 05/2019)
Sutherland Global Services, Davao City, Philippines

Resolved billing issues and upsold product bundles
Recorded detailed customer interactions

-FINANCIAL CONSULTANT/CUSTOMER SERVICE REP (12/2017 – 12/2018)
Eperformax Contact Centre, Pasay City, Philippines

Assisted with website navigation and dispute resolution
Managed sensitive customer data and account restrictions

-LEVEL 2 TECHNICAL SUPPORT (01/2016 – 12/2017)

Teleperformance Philippines