About the Candidate
Customer Service Specialist with two years of experience supporting Bell Canada customers through Quantrics Enterprises Inc. Experienced in handling customer inquiries, account and billing concerns, service-related issues, and complex problem resolution while maintaining quality and performance standards. Also experienced in administrative support, record keeping, data entry, and Microsoft Excel through work with an agricultural cooperative and farming organization. Detail-oriented, adaptable, and committed to providing effective customer support while continuously improving processes and learning new systems.
Education
Degree requirements completed; awaiting graduation.
Completed three years of the Doctor of Veterinary Medicine program then shifted course to Financial management
Completed training in Organic Agriculture
Experience
Handled inbound customer inquiries regarding billing, products, and services. Assisted retail representatives and customers with account, billing, and service concerns. Resolved complex customer issues while maintaining quality and performance standards.
Managed business records, documents, and administrative files to support daily operations. Maintained spreadsheets and performed data entry with attention to accuracy and detail.
Assisted with administrative and record-keeping tasks related to cooperative operations. Organized and maintained member and lending documentation, performed data entry, and supported daily office activities.
Skills
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