Benedicust Nodado

About the Candidate

To the Hiring Team,

I am writing to express my interest in the position at your organization. With over three years of combined experience in customer support, administrative assistance, and client management, I bring a strong track record of delivering high-quality service, improving team operations, and ensuring client satisfaction.

In my recent role as an Executive Assistant at Auxo Assist, I managed client accounts, processed orders, handled customer inquiries, and supported day-to-day operations across multiple platforms, including NMI, Shopify, and QuickBooks. Previously, as a Customer Care Agent Tier 2 at SOPHI Outsourcing, Inc., I played a key role in establishing SOPs for the team, resolving more than half of the accounts’ negative reviews, and elevating Trustpilot ratings from 4.7 to 4.9. My experience also includes reporting, QA auditing, team training, and supporting leadership on operational updates.

I am detail-oriented, adaptable, and committed to helping companies optimize processes and deliver exceptional customer experiences. With strong technical proficiency, excellent communication skills, and a proactive work ethic, I’m confident I can contribute effectively to your team.

Thank you for considering my application. I look forward to discussing how my skills and experience align with your needs.

Sincerely,

Benedicust B. Nodado