Bernie Lasquite

About the Candidate

Tarlac, PH
WORK EXPERIENCE
ABOUT ME
SKILLS AND TOOLS
EDUCATION
I worked as both a Data Processor and Customer Service Representative. I handle data by entering,
updating, and keeping it organized and secure. I make sure everything is accurate and handled with
care. I also help customers by answering questions, solving problems, and giving information about
products or services. I focus on being clear, professional, and helpful to make sure customers have a
good experience.
April 2024 – Nov 2024
Dec. 2024 – Dec. 2025
SWAKBPO (VOKOS INSURANCE HOME INSURANCE) I VIRTUAL ASSISTANCE
VXI (BRIGHTSPEED)(REMOTE) I CUSTOMER SERVICE REPRESENTATIVE
Canva
Zapier
Google Sheets
Slack
Outlook
Applied Epic
Salesforce
EZlynx
Bernie Lasquite
Google Calendar
Google Workspace
Microsoft Office (Excel)
THQ
Managing home insurance quotes
Customer coverage options
Compare Quotes
Validating information
Handling email inquiries and coordinate with the Customer
Diagnose internet issues (no connection, slow speed, intermittent signal)
Guide customers through basic troubleshooting (restart modem/router, check cables)
Run remote line tests to detect problems
Help with modem/router setup and configuration
Assist with Wi-Fi connection issues (devices not connecting)
Check for service outages in the area
Reset connections or refresh network settings remotely
Schedule a technician visit if the issue can’t be fixed remotely
Support available 24/7 for urgent technical concerns
Placing an order for the Customer for new modem/router
Promote and sell internet services (fiber, DSL, business plans)
Follow up with customers to close deals or offer upgrades
Pampanga, PH
July 2019 – May 2023
HOLY ANGEL UNVERSITY
Bachelor of Science in Aeronautical Engineering
+639952263078 [email protected]
LANGUAGE English (Fluent)
Filipino (Native)