Carmil M. Ignacio

About the Candidate

Carmil M. Ignacio
321 Bayabas St. Cembo, Makati City 1214
(+63) 998 214 7918
[email protected]
Objectives
To share my knowledge and skills to the company,

and to gain experience for professional reference.
Education
 

MA Montessori School Inc.

High School, SY. 2010 – 2014

 

New Era University

Bachelor of Science in Psychology, SY. 2015 – 2016

Professional Experience
Alorica Inc.

Credit Card Financial Officer (May 2022 – May 2023)

– Supports customer by providing helpful information regarding credit

card management, payments and promos

– Responds to urgent customer issues like lost and stolen cards

– Processes cash loans, credit limits, balance transfer and other related

credit card requests

– Identifies fraudsters through active listening

– Reports case logs via CRM tool

 

ARB Call Facilities

Loan Originator (May 2020 – May 2021)

– Calls clients to evaluate if they are qualified loan applicants

– Supports customer by providing helpful information

– Answers customer questions and inquiries regarding cash loans being

offered by the company

– Creates documentations of call logs via tool/system

 

Valor Global Inc.

Customer Service Representative (April 2019 –April 2020)

– Supports customer by providing helpful information

– Answers customer questions and inquiries regarding telco, devices,

and account issues and concerns

– Responds to client complaints

– Reports case logs via web app

 

ProbeCX The Curve

Customer Service Representative (May 2018 – April 2019)

– Updates clients’ reservation regarding car rentals

– Supports customer by providing helpful information

– Caters customer inquiries and modifications in dates and/or cars of

their initial application

– Forwards date, time, car details, and destinations to next department

Special Skills
·    Knowledgeable in Microsoft Office Applications

–        Word, Excel, PowerPoint, Outlook

 

 

·    Knowledgeable in Photo Editing Applications

–        Canva, PicsArt

·    Good computer and network troubleshooting

·    Good keyboarding / typing skills

·    Internet research and technical writing

Personal Information
Age: 25 years old

Religion: Iglesia Ni Cristo

Height: 149 cm.

Weight: 48 kg.

Civil Status: Single

Languages Spoken: English, Filipino

Character References
Jennifer Abalo

SME (Alorica Inc.)

+639466234412