Charlston Garcia

I have been working at Teleperformance for Ten months as a Customer Service Representative in the technical support department, where I assist customers with a wide range of technical concerns through various communication channels. In this role, I have developed strong communication skills, as I effectively explain complex technical concepts to customers with varying levels of technical knowledge. I have also honed my problem-solving abilities, troubleshooting and resolving issues related to products or services, ensuring customer satisfaction and retention. Through active listening, I quickly identify customer needs and provide tailored solutions in a timely and professional manner.

In addition to technical expertise, I have gained proficiency in managing customer inquiries under pressure, multitasking, and using various customer relationship management (CRM) tools and technical support software. My ability to remain calm in high-pressure situations and my dedication to delivering a positive customer experience have contributed to maintaining high customer satisfaction scores. I continuously strive to improve my technical knowledge and soft skills, adapting to the evolving demands of the industry and consistently meeting performance targets.