Christine Duaman

About the Candidate

PROFESSIONAL PROFILE
Skilled Executive Assistant and Customer Service with 12
years experience in coordinating, planning, and supporting
daily operational and administrative functions.
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EDUCATION
• Academic Scholar 2007-2011
• Member of Student Council ( CIT Department)
• Head of Electoral Commission ( CIT- Student Council )
Xavier University-Ateneo de Cagayan
COMPUTER TECHNOLOGY – DIPLOMA 2011
I am responsible for various property management and support tasks, that includes
responding to user inquiries, posting property listings, taking phone calls,
coordinating maintenance, and other related duties.
Operator / Phone Support
CASTLE – MAY 2017 TO JANUARY 2019
Accepting inbound calls for technical troubleshooting of internet and
television networks, billing difficulties and disputes, and equipment
concerns are among my tasks. I also provided excellent customer service by
doing floor walks for nesting and tenure agents. I was also a member of the
escalation team, which handled supervisory calls and email assistance from
tier 1 agents. In addition, I was appointed to team captain, with 15 agents
reporting to me.
Technical Support Representative
TELETECH – JUNE 2012 TO MAY 2015
My responsibilities include accepting inbound calls for DSL internet,
troubleshooting internet network or coverage issues, e-mail support, and
providing excellent customer service.
Technical Support Representative
AT&T 9-STATE SYKES ASIA – JUNE 2010 TO JUNE 2012
EMPLOYMENT HISTORY
I am in charge of all transactions such as hotel and tour operator
reservations, online air ticket processing for customers travelling to both
international and domestic destinations, and inputs and outputs for
organising packages. Customer service and direct contact with all
resources; account management; team development trainer; managing all
access to company information and data; email and chat responses to
social media accounts; book-keeper and audit officer in our company
Administrative Assistant / Head Reservation Agent
BIZDAK D EXPLORER TRAVEL & TOURS (HOME- BASED)
APRIL 2015 TO APRIL 2021
CONTACT DETAILS
Cell: (+63) 932-3602102
Email: [email protected]
Skype : tinjur0713
Address: Blk 5 Lot 29 Masunurin St. Lumina Homes Gran Europa
Lumbia Cagayan de Oro City Misamis Oriental 9000. Philippines
SKILLS AND ABILITIES
• Good communication and interpersonal skills
• Good organizational and multi-tasking skills
• Keen into details
• Fluent in English
• Can work with less supervision
• Time management expert
• Skilled at operating in a wide range of platforms
• Successfully implemented innovative scheduling system to more
efficiently organize meetings and travel schedules.
Assistant to the Legal Assistant
UMRITUM – FEBRUARY 2021 TO MAY 2021
I am transcribing general files such as podcasts, medical and general
conversation recording files, alphanumeric recording files, and quality
checking other transcribed files by new hires and other transcribers. I was
also able to proofread medical transcription files.
CLIENT TOOLS AND SOFTWARE USED
Management softwares: Triconvey (Smokeball), HubSpot,
Salesforce, Entercastle, Property Tree.
Electronic Lodgment Network: PEXA Exchange
Booking Tools (Airlines, Hotels, Ship): Abacus GDS, Amadeus
GDS, GTU B2B system
Graphic Design – Photoshop, Adobe Photoshop Lightroom,
Snapseed (mobile app), Canva.
Calendar and Schedule Management : Google Calendar, MS
Outlook calendar .
Data Entry Applications: Google Docs, Google sheets, Microsoft
Word, Excel, PowerPoint, PDF Forms.
Social Media Management: Twitter, Facebook, Instagram,
YouTube, LinkedIn, Pinterest, Vimeo, TikTok.
Transcriber portal: E2f
Email Management and Correspondence: MS Outlook, Gmail,
Yahoo Mail, GoDaddy Webmail, Slack, Trello.
Video Editing: Cyber link power director.
Telephony Application: Microsoft Skype, Google hangouts,
Zoom app, Messenger app, Dialpad, WhatsApp, Viber, WeChat.
Website Builder: Wix and Canva.
eFilling portal: CMS portal and CITEC.
Transcriber
LINKITUP MEDIA SERVICE AGENCY – APRIL 2019 TO JANUARY 2023
I am responsible for creating the necessary paperwork for our clients’
purchases, sales, mortgages, wills, leases, and other business dealings. I
create and send client engagements and updates, create forms (such as
duty forms, etc.), help my contractor with file preparation for litigation then
filing cases online, schedule meetings, make inbound and outbound calls,
perform basic editing on social media updates and official documents,
prepare draft contracts of sale and section 32 statement, and manage email,
data, and documents. I am also in charge of the company’s social media
accounts, preparing training materials for recently hired staff and training
them.