Cielo Nikko Regondola

About the Candidate

Cielo Nikko Regondola
Virtual Assistant
+639625068152
[email protected]

Education
2007 – 2012
Bachelor of Science in Hotel and Restaurant Management
Jose Rizal University

Work Experience
Sep 2023 – Feb 2025
Support Advisor
Task Us – Ortigas – Shopify
Assists merchants with their Retail and Website concerns. Works with voice, emails and via chat.

Social Media Support
Ibex Global – Shaw – FedEx
Coordinates shippers and recipients to resolve package issues, while also managing social media to prevent viral posts and protect brand reputation.
Apr 2021 -Sep 2023

Billing and Sales Rep Tier3
Ibex Global – Silver City – AT&T Uverse, Mobility and Direct TV
Worked with clients with their billing. Provides Sales recommendations for them to get the best deal with their current subscription.
Nov 2014 – Jun 2018

Accounts Verification
Transcosomos Asia Philippines – Shopee PH
Worked with clients with their orders and account verifications concerns.
Jan 2020 – Apr 2021

Customer Service Rep
Results Companies Inc. – Virgin Mobile
Assisted customers with their mobile phone inquiries, phone upgrades and monthly payment plans.
Oct 2012 – Nov 2014