cinthia lizbeth torres

About the Candidate

Cinthia Lizbeth
Torres Yañez

Date of birth: August 18, 1990, Guadalajara, Jalisco.
Cell: 3741139293
Email: [email protected]

Soft Skills
❖ Customer service representative
❖ Project analyst
❖ Punctuality
❖ Responsible
❖ Teamwork
❖ Practice and promotion of values – Gender equity
❖ Capacity for strategic planning and organization, learning
every day.
❖ Honest
❖ Ambitious
❖ Effective communication
❖ Organized
❖ Determined
❖ Health and safety management
❖ Process improvement
❖ Client experience
❖ Empathy
❖ Work ethic

❖ Positivity
❖ Multitasking

Academic training:
• SEP online high school
(UDNAM Certificate)

Work experience:
● Omnichannel project Quality assurance agent for USAA bank
I was given the task to review USAA customer recorded calls and classify them accordingly and had
a tracker for it .
● Responsible for Telefonica Movistar and Ciber ICT january 2010-2019
I was in charge of stocking the business with cell phones and accessories ,also coordinating
schedules for my co-workers ,handling the financial costs and calculating their salary and paying
them.
● Call center Teleperformance , 2009-2010
Customer communications with great people skills and organized all cross functional tech
support.
● “Tequila Don Valente” 2006-2008
I was Tour guide and in charge of coordinating events and sales promoter along with
innovating marketing tactics.

Knowledge:
• Experience with gridspace,cart,slack,zoom,and an excel tracker at USAA bank.
MS Office ( Excel, publisher,word,powerpoint)
● English written and spoken 100 % fluent.