Claude Lorraine Javier

About the Candidate

Experience
Customer Service Representative
Transcom / Iloilo City / December 2022 – July 2023
Providing customer support through inbound calls.

·          Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

·          Clarified customer issues and determined root cause of problems to resolve product or service complaints.

·          Answered constant flow of customer calls with minimal wait times.

Customer Service Phone Agent
Fair Trade Outsourcing / Iloilo City / October 2023 – March 2024
Providing customer support through inbound calls.

·          Handle a large volume of inbound and outbound calls in a timely manner.

·          Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.

·          Identify customer needs, research issues, resolve complaints, and provide solutions.