Clifford Bram Manio

Achievements/Tasks:
• Validating documents of clients.
• Conducting outbound calls to customers to update them about their cases.
• Performing client intake procedures.
• Drafting and managing legal documents.
• Scheduling meetings and managing calendars.

Achievements/Tasks:
Provided advanced technical support by handling complex customer cases with minimal
supervision.
Responded to escalated and unresolved calls and questions from less experienced Technical
Support Advisors.
Maintained extensive knowledge of the organization, products, and/or services.
Followed appropriate escalation paths to resolve technical issues and made follow-up calls to
customers as needed.
Solved problems that were generally unstructured and required extensive use of conceptual
thinking skills.
Ensured service delivered to customers met contractual Key Performance Indicators (‘KPIs’).
Conducted training sessions for newly hired Technical Support Advisors, focusing on product
knowledge, troubleshooting procedures, and customer service best practices.

Achievements/Tasks:
Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Provided front-end website development using WordPress, Hubspot, and other editing
software.
Planned website development, converting mockups into usable web presence with HTML,
JavaScript, AJAX, and JSON coding.
Developed technical solutions required to accommodate specific user-facing assets.
Oversaw back-end development using NodeJS with express framework to maintain website
integrity.

Achievements/Tasks:
Tested and installed motherboards, processors, and graphics cards on desktops and laptops
for corporate staff.
Linked computers to network and peripheral equipment.
Served as a backup for staff members, responding to system failure and maintenance
emergencies.
Performed installation, maintenance, and repair for complex internal computer hardware
and various software applications.
Performed troubleshooting to correct computer hardware and software malfunctions.