Clint John Sanchez

About the Candidate

Career Objective
·         Seeking for a challenging and rewarding job that will suit my qualifications.
·         Be the asset of the company.
·         To share my knowledge and experience in working on a BPO setting.
Career Profile
Responsible, hardworking and result-driven
Can work ethically.
Can work with minimum supervision.
Secures and maintain confidential data from clients
Skills
Team player, can work with diverse individuals collaboratively.
Excellent in Microsoft Office
Has the ability to handle rejections
Has good attention to details
Has the ability to work effectively to meet clients’ deadlines
Time management skills

Work Experience
Accenture Inc.

August24, 2009- January 18, 2013

Encoding medical claims/data from patients by reviewing and analyzing it for payment to different medical providers.
Assuring that the claims for submission has been reviewed thoroughly as a Quality Assurance Auditor before submitting it to the client’s database for their approval.
Ensuring that the SLA metrics set by the clients have been met
Application of policy and provider contract provisions to determine if a claim is payable. If additional information is needed, or if a claim should be denied.
Reviewing charges and use of payment or denial codes within established guidelines and standards.

Teleperformance Inc.

June 22, 2015- June 30, 2017

Customer Service Representative
Assisting customers on their school registration and technical concerns through email.
Educational Account

Concentrix

January 2020- March 7, 2021

Customer Service Representative
– Answering incoming calls from customers

– Resolving customer inquiries/requests

– Ensuring customer requests are handled in an appropriate and timely manner

Travel Specialist
– Assisting customers in booking their travel on a different hotels and resorts worldwide.

Peak Outsourcing

August 30, 2021- October 6, 2023

·         Records Retrieval Specialist

o   Collecting medical records, billing records, radiology films, etc. via outbound calls to the health care providers, such as physician’s office or hospitals/facilities to be used in litigation.

October 9, 2023- present

·         Quality Assurance Analyst

o   Responsible for monitoring and evaluating the quality of notes delivered to clients.

o   Reporting the quality performance to the clients on a weekly and monthly basis thru client calls and Monthly Business Review.

Seminars
·         Strategic Marketing Seminar- SBJMA Seminar
·         1st Marketing Congress: Marketing Shower: A fresh Perspective
·         PGMA Training for Work  Scholarship- Finishing Course for Call Center Agents
·         On the job Training

Cocoplans Inc.

Education
Primary:      Summerville Academy

1994- 2000

Secondary:  Marist School

2000- 2004

College:       San Beda College

2004- 2008

BS Marketing and Corporate Communications

Post- Graduate: San Sebastian College- Recoletos College

College of Law

2017- 2018

Juris Doctor