Danilo Derilo Jr

Handles international outbound calls for clients with fixed annuities/immediate
annuities contracts with Genworth. Answer their questions regarding contract
values, maturity date, surrender period, beneficiaries, setting-up EFTs, withdrawal
request and status, death notifications, interest rates etc.

Handled international inbound calls for United Healthcare Group for concerns such
as benefit inquiry, demographic change, primary physician change, ID
replacement, death notification, formulary lookup, provider lookup,
appointment scheduling etc.

Handled international inbound calls for John Hancock Long Term Care Insurance.
Placed in retail and claims department where I handled concerns about premium
payments, benefit inquiry, eligibility, demographic change, death notification,
cancellation, claims inquiry, reimbursement, claims status, claim initiation, appeals
etc.