Dina Nacario

About the Candidate

Resume

Personal Information:

Name: Dina Nacario
Contact: +639654612004
Skype ID: live:.cid.563e5e08cf659acb

LinkedIn: www.linkedin.com/in/dina-nacario-b31983126
Objective: To leverage my 3 years of BPO experience handling international accounts and nearly a year of dedicated appointment setting in a website builder company to excel as an Appointment Setter, contributing to the efficiency and success of your team.

Professional Experience:

Appointment Setter Website Builder Company

Simple.Biz

Efficiently scheduled and confirmed appointments for sales representatives using CRM systems.
Demonstrated strong communication skills in engaging potential clients and qualifying leads.
Achieved a high appointment show-up rate through effective follow-up and scheduling strategies.

Customer Service Representative BPO Company

Managed inbound and outbound calls in a fast-paced international environment.
Provided excellent customer support, resolving inquiries and concerns promptly.
Met and exceeded performance metrics, including call handling and customer satisfaction.

Key Skills:

Proficient in appointment setting techniques, ensuring qualified leads for sales teams.
Experienced in using CRM software to manage and track appointments and client interactions.
Strong verbal and written communication skills, with a focus on clarity and professionalism.
Ability to work independently and as part of a team to achieve organizational goals.
Proven track record of meeting and exceeding performance targets in a dynamic work environment.
Education:

Associate Degree
Camarines Sur Polytechnic Colleges
2014-2017

References: Available upon request.