Philippines
Member Since 2023
Photo

Djerolf M Lepaña

About the Candidate

To work in a challenging environment as a Customer Service Representative, where I can bring enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through my experience.

Education

2009-2009
Mindanao State University-Iligan Institute of Technology College level

Experience

November 2019- March 2021
VXI GLOBAL Holdings Davao Customer Service Representative/ Tech Support

We do assist account modification, tracking and placing an order, promotional inquiry, billing inquiry, up-selling, credits and adjustments, troubleshooting.

April 2021- October 2022
TELEPERFORMACE CDO Customer Service Representative

We do assist account modification, tracking and placing an order, promotional inquiry, billing inquiry, up-selling, credits and adjustments, troubleshooting.

December 2022- March 2023
24 Hours Group Big Time Management Customer Service/ Dispatcher

We do assist clients who have a vehicular breakdown and need roadside assistance like towing, winch-out, fuel delivery, door lock-out, locksmith, tire change, storage, processing a payment and dispatching.

April 2023- July 2023
Haulla Waste Management Sales Representative

Making outbound calls to the leads assigned, offering our service, creating and closing a deal.

Skills
Cold CallingExcellent Customer Servicephone etiquetteSalesTools NavigationTroubleshooting

Candidate Video

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