Emma Fe Lazaga

About the Candidate

Results-driven Customer Service, Sales Support, and Back-Office Professional with 19+ years of experience in customer service, appointment setting, client communication, healthcare support, eCommerce, insurance, and administrative operations. Skilled in handling customer inquiries, relationship management, email and phone support, documentation review, data entry, and problem resolution.

Experienced in supporting clients through inbound and outbound communication, managing customer concerns, scheduling appointments, maintaining accurate records, and delivering professional service in fast-paced remote environments. Strong attention to detail, excellent communication skills, and a fast learner with the ability to adapt to new tools and processes quickly.