Eric Llano

About the Candidate

I am an experienced BPO professional with almost eight years of expertise in sales, leadership, and technical support. Throughout my career, I have developed a strong understanding of the BPO industry, primarily focusing on driving sales, managing teams, and providing technical support to overseas clients. I have consistently delivered excellent performance by handling inbound and outbound calls, building customer relationships, and closing sales while ensuring customer satisfaction.

I have been trained in the use of various sales CRM systems, allowing me to efficiently manage and track customer interactions, sales leads, and follow-up tasks. This experience has strengthened my ability to perform in fast-paced environments, prioritize tasks, and meet challenging sales targets. Additionally, my role as a Team Leader enabled me to effectively manage and motivate teams, foster a collaborative work culture, and ensure that all goals and quality standards were met. My leadership experience has enhanced my communication and problem-solving skills, allowing me to mentor junior agents and improve team performance.

In addition to my sales and leadership skills, I have also worked as a Technical Support specialist, assisting overseas clients with troubleshooting, providing solutions, and offering product guidance. This role honed my technical aptitude and ability to resolve complex issues quickly while ensuring customer satisfaction and building strong client relationships.

I completed my education in Secondary Education, majoring in Technology and Livelihood Education. This academic background has provided me with a solid foundation in teaching, technology, and communication, which I have successfully applied in my BPO career. I am eager to bring my skills, experience, and dedication to a new opportunity where I can continue to contribute to business success and grow professionally.