Erwin Rommel Bahan

About the Candidate

ERWIN BAHAN

General Virtual Assistant

PROFILE JOB EXPERIENCES Supershieldz

Name

Erwin Rommel A. BahanDec 2021- Feb 2023

Date of Birth

October 27 1992

Address

47 Sandalwood St. SSS Village

Jan 2013-July 2017

General Virtual Assistant

*Using Zendesk tools to help and assist the customer

or client regarding concerns or issues.

*Provide administrative support, such as handling emails and phone calls

*Respond to customer inquiries, and complaints and

provide customer support

*Maintain an organized and efficient work environment

TechMahindra Limited, ResultsCx Customer Service/ Technical Support

Concepcion Dos Marikina City

Phone

+639318960986

Aug 2017-Nov 2021

*Respond to customer inquiries and provided information about products and services

*Resolved customer complaints and escalated issues to the appropriate department

*Maintained accurate records of customer interactions and transactions

Email

[email protected]

EDUCATION

Marikina High School (2008-2009)

Graduated

PLMAR (2010-2011)

Business Add ( UnderGrad)

SKILLS

*Experienced in Microsoft Office, Google Suit, Zendesk

*Experienced in project managing tools such as CRM, Amdocs

*Experienced using Avaya- Softphone/Hard Phone

*Good communication skills both written and verbal

*Ability to work independently and collaboratively

Phone: +639318960986