Eugene Velita

About the Candidate

Summary: Virtual Assistant with 13+ years of BPO experience specializing in Administrative support, customer service, fraud analysis, technical support, andU.S. tax/payroll processing. Skilled in workflow optimization, AI tools like ChatGPT, and multi-channel service.
Experience Highlights:

JP Morgan Chase – Fraud Analyst: Handled fraud investigations, multi-channel customer support, inbound/outbound calls, and administrative tasks.
Intuit/Convergys – Payroll Specialist: Processed U.S. payroll and taxes, assisted clients with QuickBooks, and resolved complex account issues.
Qualfon – Technical Support: Provided troubleshooting, guided customers through technical processes, and ensured high first-call resolution.
Tools: QuickBooks, Cisco, PeopleSoft, Salesforce, LexisNexis, krisp, zoom, omnie and ERBE (CRM)
MS Teams and CapCut.
Skills: Administrative support, sustomer service, fraud detection, transaction monitoring, technical troubleshooting and appointment setting.
Languages: Fluent in English, Tagalog, and Bisaya.