Eunice Barnuevo Evangelista

About the Candidate

Driven to achieve best results and hassle-free experience to clients. Efficient without compromising the
quality of work is what I do and continues learning is what I aim to gain. Well equipped and willing to
work under pressure in any given time or schedule.

EXPERIENCE

NOVEMBER 14, 2011 – FEBRUARY 28, 2014 (2 YRS 2 MONTHS)
SUTHERLAND GLOBAL SERVICES
CUSTOMER SERVICE, RETENTION SPECIALIST AND EMAIL SUPPORT
PROGRAM: UNITED ONLINES
Solving customers complains and request by providing world class customer service. Keeping
customer with the company through effective account analysis and recommending suitable
offers for their needs.

JUNE 1. 2015 – DECEMBER 26, 2019 (4 YEARS AND 5 MONTHS)
CONCENTRIX
CUSTOMER SERVICE, RETENTION SPECIALIST
TEAM SUPPORT SPECIALIST
PROGRAM: CRICKET WIRELESS
Focused on providing immediate support and being creative by giving out of the box solutions to
experts. Making sure they display quality customer service by listening to calls and providing
coaching sessions.

FEBRUARY 26, 2020 – AUGUST 9, 2022 (2 YEARS AND 5 MONTHS)
IQOR PHILIPPINES
COMPLIANCE ANALYST
OPERATIONS SUPERVISOR
PROGRAM: T-MOBILE
Data analysis, call validation and attention to detail are things we embody on both positions.
Making sure experts are compliant while providing excellent service. Constant coaching and
strategic planning for any projected changes of the program.

EDUCATION

MONTH YEAR
DEGREE TITLE, SCHOOL
It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework
too.
YEAR 2010-2011
SAINT MUTIENT MARIE COLLEGE
SECONDARY AND COLLEGE LEVEL
(COLLEGE UNDERGRADUATE)
BS INFORMATION TECHNOLOGY
YEAR 2004-2005
LAKANDULA ELEMENTARY SCHOOL
ELEMENTARY LEVEL

SKILLS
• Excellent communication skill (verbal and
written)
• Time management
• Good decision Making
• Creative
• Fast learner
• Project management
• Computer literate (Microsoft office, Google
Docs, Outlook, Slack, Dropbox)
• Data Analysis
• Excellent Attention to detail
• Customer servic