Farrah Sibbaluca

About the Candidate

FARRAH CHARISSE SIBBALUCA
Tuguegarao City, Cagayan, Philippines
+63 970 754 5577 | [email protected]

PROFESSIONAL SUMMARY
Detail-oriented Scheduling and Administrative Assistant with strong customer service background and organizational skills. With one year of experience in customer support and administrative coordination, skilled in handling inquiries, scheduling tasks, maintaining records, and communicating with clients and internal teams. Proficient in Microsoft Office, Google Workspace, and remote collaboration tools to support daily operations.

EDUCATION
Cagayan State University – June 2025
Bachelor of Secondary Education major in English, Cum Laude
GPA: 1.5

Relevant Coursework: Educational Technology, ICT / Computer Literacy, Professional Communication, Research and Technical Writing, English for Academic and Professional Purposes, Public Speaking, Translation and Editing

SKILLS & COMPETENCIES
Administrative / Scheduling
• Calendar management and appointment scheduling
• Records and document control
• Data entry and reporting
• Task coordination and follow-ups
• Process tracking

Customer Service
• Inbound and outbound support
• Email and chat handling
• Issue resolution
• Professional communication
• Client satisfaction

Technical Tools
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Drive, Calendar)
• Slack, MS Teams, Canva, Notion

Soft Skills
• Time management
• Attention to detail
• Team collaboration
• Adaptability
• Problem-solving

Languages: English (Fluent), Filipino (Native)

EXPERIENCE
Customer Service Representative – Alorica
One (1) year

• Handled customer inquiries via phone, email, and chat
• Scheduled service requests and follow-ups
• Resolved issues by following account and company procedures
• Maintained accurate customer records and documentation
• Communicated professionally with internal departments
• Met productivity and quality targets consistently

Administrative Intern – Cagayan National High School
September 2024 – February 2025

• Assisted in schedule coordination and daily task management
• Organized and maintained records and files
• Prepared documents and reports using MS Office and Google Workspace
• Provided support to teachers and staff
• Ensured accuracy of documentation and proper file management

CERTIFICATIONS / TRAININGS
• Google Workspace Productivity Tools – Self-study
• Microsoft Office Suite – University coursework
• Communication & Presentation Skills – Academic training
• Canva for Beginners – Self-study

AVAILABILITY
Full-time | Remote | Can work EST hours