Froilan Lactuan

About the Candidate

Froilan Lactuan
Zone Aries – 2, Suarez, Iligan City · 9059750247
Email: [email protected]

10 years of experience working as a Shopify Order Fulfillment VA, Shopify Product Uploader, Oberlo App or Dropified App and Manual Fulfillment and Dropshipping Aliexpress handler. Contacting Aliexpress sellers for bulk orders or to lower the price. I also handle Customer Service by email support and Facebook chat.  These are the task that I can do for you:
• Well-versed in performing necessary clerical functions as a Shopify Admin;
• Oberlo and Shopified Product Fulfillment, Manual filing of AliExpress Dropshipping.
• Listing Products using Shopified/Dropified and Oberlo App.
• Creating FB Image Ad using Photoshop and Canva.com
• Email management (creating canned responses; shipping information, refund and cancel orders responses)
• Facebook management (reply happy and inquiries of the customer, delete/hide bad comments, liked good comments and linking to Shopify store)
• Customer Support (Freshdesk, Zendesk, Email and chat)
• Product Research and uploading to Shopify store with full description.
• Contacting Aliexpress sellers for bulk orders or to lower the price.
• Strong ability to follow instructions, learn new tasks and computer applications with confidence and easiness.
• Perfect attention to detail and a proven ability to accomplish designated tasks speedily and professionally.

Experience
November 2019 to December 2022
E-Commerce Drop Shipping & Fulfillment and CUSTOMER Support Agent, CURATED
Fulfilling customer orders via dropshipping thru partner merchants, manufacturer B2B portals and thru WH using Shopify, Flexe WH, and FulfillmentVu. Worked as a Customer support agent, reaching out to the customer for delayed shipping, address modifications and product availability. Also, a person in contact for Cycling categories, calling stores or merchants for product availability and partnership.

September 2019 to April 2020
Management of Shopify Store – VA, BoutiqueChic – Dr. Cinda Justice
Processing orders and tracking, and providing excellent customer service when issues arise, so that I can spend my time focusing on advertising and building the business.

April 2019 – September 2019
Shopify Virtual Assistant – Taby
Take care of customer support, handle the order fulfillment & communication with my private supplier and also update the tracking numbers.

January 2017 – January 2018
Admin Virtual Assistant – Landvoice
Following up with non-payers in Buildium, entering in properties in Buildium Recording transactions into
Buildium Entering in properties in Landwatch Listing properties for sale on Craigslist Uploading properties for sale on Ebay Uploading properties for sale on Facebook Uploading properties in Realflow Listing properties in Zillow

September 2014 – September 2015
Video SEO – Video Submission – Fastforward Marketing
Optimize Videos to High PR Video Submission Sites

Education
August 2006 to July 2007
Vocational school diploma in Web Application Developmen, Iligan computer institute

April 2005 to October 2005
Vocational school diploma in Electrical Engineering, TESDA – RTC Iligan

June 2002 to April 2004
College Level in Electrical Engineering, TESDA – MSU – IIT – Iligan

Skills
Microsoft Excel and Spreadsheets
Familiar with HubSpot, Gmail, LinkedIn and Lemlist
Customer Service
Lead Generation
Email management