GRACE JANAPON PALOMAR-BENJAMIN

About the Candidate

Dear Hiring Manager,

I am excited to apply for the Virtual Assistant position with your team. I have more than a decade experience in customer service, technical support, sales, and administrative coordination, along with hands-on virtual assistant experience supporting real estate and operations-based businesses. My background makes me highly effective in fast-paced remote environments that require excellent communication, accuracy, and dependable EST time overlap.

What makes me a strong fit is my rare combination of long-term BPO customer support expertise, advanced administrative coordination, and legal education through my Juris Doctor degree. I have extensive experience handling customer inquiries, resolving technical issues, managing calendars, tracking projects, preparing documentation, updating CRMs, and ensuring smooth communication between clients and internal teams.

In my previous virtual assistant and coordination roles, I managed real estate workflows, organized permit and compliance documents, maintained Monday.com boards, followed up with clients, prepared reports, and supported project timelines across multiple stakeholders. My technical support background also strengthened my problem-solving, troubleshooting, and client retention skills, allowing me to confidently manage customer concerns with professionalism and empathy.

I take pride in being proactive, resourceful, and committed to delivering reliable support that helps businesses grow efficiently.

Attached is my resume for your perusal:

https://drive.google.com/file/d/18xstMiWTe_bV3-LPVzY6PaWuPwh9VqJz/view?usp=drive_link

I would welcome the opportunity to contribute my skills and experience to your team. Thank you for your time and consideration, and I look forward to discussing how I can support your business goals.

Sincerely,
Grace