Hannah Ramirez

About the Candidate

I possess a diverse background encompassing roles as a Social Media Manager, Customer Service
Representative, and a Product Trainer, coupled with proficiency in a range of tools. As a Social Media
Manager, I have demonstrated expertise in fostering community engagement and optimizing social
media performance through platforms like Sprinklr. In my tenure as a Customer Service
Representative, I prioritized delivering exceptional customer experiences, utilizing CRM systems like
Cisco for call management and Zendesk for ticketing and support. Additionally, as a Product Trainer, I
have conducted comprehensive training programs utilizing a variety of tools including MS Office and
Outlook for calendar management, Google Sheets for data analysis and collaboration, and Sprinklr,
CRM, Cisco, and Zendesk for effective training delivery and support