Hazel-Ann Zafra

About the Candidate

Hazel-Ann V. Zafra

Marungko, Angat, Bulacan

Contact No.: 09564033155

Email: [email protected]

OBJECTIVE: To improve my talent and skills and to have a sense of belonging towards the attainment of the mission of the company.

WORKING EXPERIENCE

 

QUORUM AUTOCANADA

WORK AT HOME SET UP

Position: Appointment Coordinator

Inclusive Date: December 2022 up to present

Job Description:

· Assisting customers to schedule service appointments accurately

· Answering questions and inquiries from customers

· Recommending and upselling services

· Knowledge in using CRM

FRANSCHISEES FIRST

WORK AT HOME SET UP

Position: Order Entry Specialist  l  Chat Support

Inclusive Date: December 2022 up to present

Job Description:

· Receiving and processing orders from customers

· Process orders using designated scripts, handle customer inquiries, provide customers with product and service information, enter new customer information into the system, and update existing customer information

· Collaborating with the Support team to share insights, and best practices, and contribute to meeting Service User goals.

· Meeting or exceeding established KPIs, including Average Talk Time, Errors, Quality, and attendance.

· Actively participating in the FF Gig to stay informed about updates, changes, and Gig requirements.

· Maintaining consistent attendance and availability during scheduled shifts, ensuring uninterrupted coverage.

CONCENTRIX CVG PHILIPPINES

UP-Ayaland Technohub, Quezon City

Position: Airline Customer Service Representative/Floorwalker

Inclusive Date: May 2022 – December 2022

Job Description:

∙ providing information and assistance to customers

∙ helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs

∙ Responsible for providing a high level of customer service, including receiving and dispatching calls, answering questions, and performing basic troubleshooting

 

 

WNS GLOBAL SERVICES INC.

Eastwood, Libis Quezon City

Position: Customer Service Representative

Inclusive Date: March 2021 – May 2022

Job Description:

∙ Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department

∙ Manage workflow and processes in in accordance in SLA

∙ Provide thoroughly, friendly and effective customer service to all customers during the travel booking process.

∙ Handles all follow-up communication with customers/clients to determine best possible solution for problems.

∙ Processing flight reservation using GDS (Amadeus)

 

ALORICA PHILIPPINES

Alphaland, Makati

Position: Customer Service Representative

Inclusive Date: September 2020  – March 2021

Job Description:

● Managing incoming calls and customer service inquiries regarding phone or mobile phone services

● Assisting customers with billing concerns or promo packages

● Promoting products and services

 

 

FAIRMONT HOTEL THE PALM

Dubai, United Arab Emirates

Position: Ba Restaurant & Lounge (Asian Restaurant) Receptionist

Inclusive Date: September 27, 2016-September 9, 2019

Job Description:

∙ Serving guests with an excellent service

∙ Greeting the guests cheerfully

∙ Using micros

∙ Handling payment transactions

∙ Handling guests inquiries and complaints

∙ Upselling

XENIA CAFÉ & RESTAURANT

Dubai, United Arab Emirates

Position: Customer Service Representative

Inclusive Date: September 20,2014-September 20,2016

Job Description:

∙ Serving guests politely and joyfully

∙ upselling

∙ handle customers inquiries

KIMCHI RESTAURANT

Unit 19 Blk B SPG, 150 Regent Square, KG Kiulap BE1318, Negara Brunei Darussalam Position: Cashier/Receptionist/Waitress

Inclusive Date: July 14, 2011-September 5,2013

Job Description:

∙ Perform all cashier duties efficiently

∙ Perform clerical, data entry and filing duties

∙ Attend to walk-in customers and general enquiries

∙ Handle customers’ enquiries skillfully and politely

∙ Serving customers politely and joyfully

∙ Responsible for the cleanliness of the restaurant

∙ All around duties inside the restaurant

Green Trees Resort & Hotel

Bustos,Bulacan,Philippines

Position: Front Desk Cashier

Inclusive Date: May 2009-June 2011

Job Description:

∙ handling cash/doing credit card transactions

∙ greeting guests in a friendly manner

∙ building a good relationship with the guests and interact with them in a very nice way

 

 

EDUCATIONAL ATTAINMENT

2007-2009 Integrated College of Business and Technology

Poblacion, Baliuag, Bulacan

Computer Information Technology

2002-2006 Colegio de Sta. Monica de Angat

Poblacion, Angat, Bulacan

Secondary Education

1996-2002 Dr. Antonio C. Villarama Mem. School Marungko, Angat, Bulacan

Primary Education(School Valedictorian)

 

 

PERSONAL DATA

Age: 34

Birth Date: June 25, 1989

Birth Place: Philippines

Citizenship: Filipino

Religion: Born Again Christian

Sex: Female

Civil Status: Single