About the Candidate
Customer service rep with over 8 years experience and have developed strong communication and interpersonal skills throughout my career. I have also various experience in admin task, social media handling, Microsoft programs and technical-solving computer related issues. I am very keen to details, knows time management , fast learner and can work in minimal supervision. I am a people-person, and enjoy working with others to resolve issues. I am patient, efficient, and always maintain a positive attitude, even in challenging situations.
Education
– assemble or disassemble system unit
– Install Operating system or reformat
– install Microsoft office or Antivirus
-troubleshoot system malfunctions
Experience
TASK;
-customer service
– banking inquiries
-provide bank refunds
-process card replacement
-process dispute for transactions
-create ticket for fraud charges
-troubleshoot bank’s website sign-in issues
–
XBOX & OFFICE 360 & MS SURFACE TABLET
TASK;
– handles chat and voice technical support
– process order for xbox console, games and surface tablet.
-remote access technically none working tablet.
-process replacement for damage or lost device.
-create escalation ticket for orders and follow up client thru email.
Skills
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