Heddison Codizal

About the Candidate

Heddison Codizal

BF Resort Village, Las Piñas City

[email protected]

0956 068 4216

 

Objective: Looking for a non-voice customer service position in a location closer to home.

 

WORK EXPERIENCE

CSR for EXL Philippines

Oct 22, 2023 to May 17, 2024

·         Taking  inbound calls for an online bank

 

CSR for IGT

June 13, 2022 up to August 12, 2022

●        Taking inbound calls for an airlines account

MAJOREL

CSR- Manual Order Review

February 28 to March 4, 2022

●        Responsible for double checking orders via email before processing them.

 

Back office agent for SYKES

Oct,2021 to February, 2022

●        Chat support agent

●        Assisting our customers and communities overcome their most important financial challenges.

 

Helpdesk Analyst for ATOS

August 25, 2020 to June 4, 2021

●        Taking inbound calls for technical/network related issues

●        Responsible for resetting passwords, unlocking and providing online troubleshooting for employees.

 

Helpdesk Technician at Stefanini Philippines Inc.

March 17, 2017 up to July 1, 2020

●        Taking inbound calls for technical/network related issues

●        Responsible for resetting passwords, unlocking and providing online troubleshooting for online students and employees.

●        Accounts (Financial, Educational, Logistics)

 

Order Processing agent for Teletech

March 2010 to August 2010 (5-month contract)

●        Responsible for taking orders of school books for different states in the US

 

Quality Control Agent Scopeworks Asia, Inc. – Makati

December 2008 to February 2010

●        Responsible for converting voice messages into SMS for US and Australia

 

 

SKILLS

35-43 wpm

Tenzing Verify (software) usage

Microsoft Office (Word, PPT, Outlook)

Customer Service

 

EDUCATION

BS in Computer Science Informatics – Alabang

June 2004 to June 2008