Honey Grace Abadilla

About the Candidate

Work Experiences

Customer Service, Risk/Dispute Analyst, Team Leader
Ubiquity – January 2016 – July 2024
-Delivered excellent customer service in a financial account through inbound/outbound calls and email correspondence, ensuring issue resolution and secure handling of confidential information.
-Investigated and resolved disputes for unrecognized charges, guiding cardholders through account and document verification processes.
-Progressed to leadership roles, including Tier 2 support, Point of Contact (POC), and Team Leader, managing up to 20 agents.
-Trained agents on new processes, provided performance feedback, and enforced disciplinary measures.
-Conducted team meetings and one-on-one sessions to maintain transparent communication and support organizational goals.

Real Estate
Outbound Sales Specialist/Realtor – Cold Calling – July 2024- October 2024
-Made high-volume outbound calls to potential buyers and sellers.
-Engaged prospects, explained real estate services, and handled objections.
-Set appointments for agents with interested leads.
-Used CRM software to track calls and update client information.
-Consistently met and exceeded call targets and quotas.

Chatter / OnlyFans Assistant ( Part time )
Influencer Hub February – July 2024
-Engaged with subscribers to build strong relationships and enhance user retention.
-Responded to messages promptly, ensuring a positive and engaging subscriber experience.
-Assisted in managing content and scheduling posts to maintain platform activity.
-Monitored subscriber trends and feedback to identify opportunities for improving engagement strategies.
-Maintained confidentiality and adhered to platform guidelines to protect client and subscriber information.

Email Specialist – Contractual/Seasonal
365 Holdings – Seasonal Customer Experience Specialist – October 2024- January 2025
-Provided prompt and accurate email support to address customer inquiries and concerns.
-Managed high volumes of customer interactions, delivering personalized solutions to enhance satisfaction and loyalty.
-Resolved order issues, returns, and account-related inquiries with professionalism and empathy.
-Collaborated with team members to improve workflows and ensure exceptional customer experiences during peak seasons.