Honeylet Melchor

About the Candidate

Honeylet Melchor

Age: 33 years old
Birthdate: March 21,1991

PROFILE
Experience sales coordinator with 7
years of customer service experience.
Well-versed in troubleshooting
customer inquiries, resolving problems
and providing excellent customer
service. Excellent communication skills
and problem-solving abilities,
consistently delivering exceptional
customer service and driving
customer satisfaction.

CONTACT
PHONE:
(0970) 126 3556

EMAIL:
[email protected]

#75 Sampaguita St. Camp. 1 Norte, Moncada Tarlac

EDUCATION

University of Baguio
2008-2012
Bachelor of Science in Computer
Science
Major in Information &
Communications Technology (BSCS-ICT)

WORK EXPERIENCE

Sutherland Global Services- Customer Service Representative
Tarlac, Tarlac City – 05/2013- 12/2015

● Handled customer complaints and inquiries via phone and email.
● Monitored customer orders from end to end: filling, shipping, tracking,
and deliver.
● Resolved customer call complaints regarding delivery delays and
billing issues.
● Provided accurate and prompt responses to customer inquiries,
resulting in improved customer satisfaction and retention.

OPTIC CITY Inc.- Sales Coordinator
Tarlac, Tarlac City – 01/2016- 10/2023

● Responsible for teaching, coaching and guiding new hired
employees.
● Assisted customers with product information and troubleshooting,
resulting in improved understanding and customer loyalty.
● Assisted in the development of sales training materials and resources,
supporting the growth and development of the sales team.
● Carrying out administrative task such as data input, processing
information, completing paperwork and filling documents. Organizing sales promotional campaigns.

SKILLS
Problem-Solving
Active listening
Time Management
Customer Service
Communications
Excel and Microsoft