Horice Gonzales

About the Candidate

Highly accomplished BPO leader with 15 years of experience in customer service, administration, and team management. Proven track record of driving business success, providing exceptional support, and exceeding client expectations. Skilled in virtual administration, team leadership, and customer service, with a strong background in technology and online collaboration tools.

I can do daily account health monitoring and maintenance.
I can do Listing creation, optimization, and keyword research.
I can manage and optimize Amazon PPC campaigns
I can do tracking and reporting on KPIs and performance metrics.
I can manage customer messages and resolving negative feedback or A-to-Z claims.
I can do FBA shipment creation and inventory management, restock planning and stranded inventory resolution.
I can do competitor analysis and reporting.
I can coordinate with suppliers on inventory timing.
I can help in launching products.
I have knowledge in Amazon Brand Registry.
I am AI and tech savvy individual.