Irwin Zulueta

About the Candidate

IRWIN ZULUETA

DIGITAL BUSINESS MANAGER

PROFILE

To pursue a highly challenging and creative career where I can apply my existing knowledge, creativity, and contribute effectively to the organization.

WORK EXPERIENCE

Retentions Specialist AUG 2020 – DEC 2021 Quantrics Enterprises Inc.

Provides Satellite TV and Mobility Technical Support, Process Billing and Payment concerns, process upgrades and downgrades for Bell Canada clients
Mastery in providing the best offer to retain customer who are wanting to cancel their services.
Customer Service Representative

HSBC Electronic Data Processing Phil.
MAY 2018 – JULY 2019
Provides expertise in all banking concerns for HSBC UK Clients including but not limited to, process payments and creating standing order and direct debits, process pre-checks to avail of credit cards and loan and assisting in trouble shooting online banking concerns.
Retentions Specialist

Concentrix Services Corporation
AUG 2015 – NOV 2017
Provides Satellite TV and Mobility Technical Support, Process Billing and Payment concerns, process upgrades and downgrades for Bell Canada clients
JULY 2013 – AUG 2014 Provide Technical Support for U-Verse Business Customers
Technical Support Representative
Convergys Services Incorporated
Help Desk
APRIL 2011 – DEC 2012 Provide Technical Support for Australian Business Customer
Orchid Cybertech Services Inc.
Technical Support Representative
JULY 2007 – JULY 2010 Provide Internet Technical Support for US Customers.